Refund Policy

Last updated: January 6, 2026

At Foundational Creations, we strive to ensure complete satisfaction with our products and services. This Refund Policy outlines our policies regarding refunds, cancellations, and returns for all services, applications, and digital products offered by Foundational Creations.

1. General Refund Policy

We want you to be completely satisfied with your purchase. However, given the nature of digital products and custom software development services, refunds are handled on a case-by-case basis according to the specific terms outlined in this policy.

2. Mobile Application Purchases

2.1 App Store and Google Play Purchases

For purchases made through the Apple App Store or Google Play Store:

• Subscription Refunds: All subscription purchases are subject to the refund policies of Apple and Google respectively. We do not process refunds directly for app store purchases.
• Apple App Store: To request a refund for an App Store purchase, please visit reportaproblem.apple.com or contact Apple Support directly.
• Google Play Store: To request a refund for a Google Play purchase, please visit the Google Play Help Center or manage your subscriptions through your Google account.
• In-App Purchases: Refunds for in-app purchases follow the same process as the platform through which they were purchased.
• Our Assistance: While we cannot process these refunds directly, we are happy to provide any necessary documentation or support to assist with your refund request.

2.2 Direct Purchase Refunds

For purchases made directly through our website or payment processors:

• 14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee for direct subscription purchases. If you are not satisfied within the first 14 days of your initial subscription, you may request a full refund.
• Eligibility: This guarantee applies only to first-time subscribers and does not apply to renewal payments.
• Process: To request a refund, contact us at support@foundationalcreations.com with your purchase details.
• Processing Time: Approved refunds are typically processed within 5-10 business days to the original payment method.

3. Custom Development Services

3.1 Project-Based Services

For custom web development, mobile app development, or other project-based services:

• Initial Deposit: Initial deposits (typically 25-50% of project cost) are non-refundable once work has commenced, as they secure our team's time and resources.
• Milestone Payments: Payments made upon completion of agreed-upon milestones are non-refundable once the milestone has been approved by the client.
• Project Cancellation: If you cancel a project mid-development, you will be charged only for work completed up to the cancellation date, plus any third-party costs already incurred (hosting, licenses, etc.).
• Unused Retainer: If you have prepaid for services under a retainer agreement, unused portions may be refunded upon request, subject to a 30-day notice period.
• Satisfaction Issues: If you are unsatisfied with deliverables, we will work with you to address concerns through revisions as outlined in your service agreement before considering refunds.

3.2 Consulting and Advisory Services

For consulting, advisory, or hourly services:

• Hourly Services: Payment for completed consulting hours is non-refundable.
• Prepaid Hours: Unused prepaid consulting hours may be refunded within 90 days of purchase, minus a 10% administrative fee.
• Cancellation Policy: Scheduled consultations cancelled with less than 24 hours notice will be charged at full rate.

4. Subscription Services

4.1 Recurring Subscriptions

For monthly or annual subscription services:

• Monthly Subscriptions: You may cancel at any time. Cancellation takes effect at the end of your current billing period. No partial refunds for unused time within the billing period.
• Annual Subscriptions: Annual subscriptions may be refunded on a pro-rata basis if cancelled within the first 60 days. After 60 days, no refunds will be issued for early cancellation.
• Free Trials: Free trials can be cancelled at any time before the trial period ends without charge. If not cancelled, you will be charged for the first subscription period.
• Downgrading: If you downgrade your subscription, the change takes effect at the next billing cycle. No partial refunds for the difference in the current period.

4.2 How to Cancel Subscriptions

To cancel a subscription:

• For app-based subscriptions: Manage through your Apple App Store or Google Play account settings
• For web-based subscriptions: Log into your account and navigate to subscription settings
• Contact our support team at support@foundationalcreations.com for assistance

5. Exceptions and Special Circumstances

5.1 Technical Issues

If you experience technical issues that prevent you from using our services:

• Contact our support team immediately at support@foundationalcreations.com
• We will work to resolve the issue within a reasonable timeframe
• If we are unable to resolve critical issues that prevent service use, a refund may be issued at our discretion
• Refunds for technical issues are evaluated on a case-by-case basis

5.2 Service Discontinuation

If we discontinue a service or application:

• We will provide at least 30 days advance notice
• Pro-rata refunds will be issued for any prepaid periods extending beyond the discontinuation date
• We will make reasonable efforts to provide data export options where applicable

5.3 Fraudulent or Unauthorized Charges

If you believe you have been charged fraudulently or without authorization:

• Contact us immediately at security@foundationalcreations.com
• We will investigate and resolve unauthorized charges promptly
• Verified fraudulent charges will be refunded in full

6. Non-Refundable Items and Services

The following are generally non-refundable:

• Custom development work that has been completed and delivered according to specifications
• Third-party costs incurred on your behalf (domain registrations, SSL certificates, API licenses, hosting fees)
• Completed consulting or advisory sessions
• Digital products that have been downloaded or accessed
• Services explicitly marked as "non-refundable" at the time of purchase
• Promotional or discounted purchases (unless otherwise stated)
• Fees related to payment processing or transaction costs

7. Refund Request Process

7.1 How to Request a Refund

To request a refund:

1. Contact our support team at support@foundationalcreations.com
2. Include your order/transaction number, date of purchase, and reason for refund request
3. Provide any relevant details or documentation supporting your request
4. Our team will review your request and respond within 3-5 business days

7.2 Refund Evaluation

All refund requests will be evaluated based on:

• The nature of the product or service purchased
• The time elapsed since purchase
• Usage or consumption of the product or service
• Reason for the refund request
• Compliance with our Terms of Service
• History of previous refund requests

7.3 Refund Processing

Once approved:

• Refunds are processed to the original payment method
• Processing time: 5-10 business days for most refunds
• You will receive a confirmation email once the refund is processed
• Bank processing times may vary and can take an additional 3-5 business days
• For app store purchases, processing times follow Apple or Google's policies

8. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your payment provider:

• Direct Resolution: We can often resolve issues more quickly through direct communication
• Chargeback Consequences: Initiating a chargeback may result in immediate suspension of services and account termination
• Dispute Process: If you dispute a charge with your bank or card company, we will provide documentation showing the legitimacy of the charge
• Chargeback Fees: Unjustified chargebacks may result in you being liable for administrative fees and legal costs
• Account Reinstatement: Accounts terminated due to chargebacks may only be reinstated after the dispute is resolved in our favor or payment is made in full

9. Modifications and Amendments

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will make reasonable efforts to notify users of material changes. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Governing Law and Jurisdiction

This Refund Policy is governed by and construed in accordance with the laws applicable to our business operations, without regard to its conflict of law provisions. Any disputes arising from this policy shall be resolved through the dispute resolution process outlined in our Terms of Service.

11. Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

• Email: support@foundationalcreations.com
• General Inquiries: hello@foundationalcreations.com
• Legal Matters: legal@foundationalcreations.com

12. Additional Resources

For more information about our services and policies, please review:

• Terms of Service
• Privacy Policy
• Cookie Policy
• Contact Us